BUSINESS AVIATION × DIGITAL SYSTEMS
With 16 years in aviation, I connect front-line operational knowledge, customer experience and practical technology to make work simpler and more reliable.
IMPACT IN MOTION
Breaking the ice with a crew I was meeting for the first time was not always easy. I learned to listen first, read the situation and adapt my communication quickly—turning unfamiliar teams into coordinated teams built on respect, clarity and trust.
193 nationalities. Countless first meetings. One shared standard.
01 — About
From Emirates in Dubai to business aviation in Geneva, my work has always started with real operational needs. I learn quickly, communicate across cultures and build practical improvements—from workflow automation to Python tools.
Technology matters when it helps people do better work.
02 — Experience
A progression from passenger service and cabin leadership to FBO operations, sales and digital process improvement.
Dassault Aviation Business Services FBO SA · Geneva
FBO operations, sales and digital process improvement. Built workflow automations, improved FBOone processes, consolidated reporting through Power BI and developed a Python billing tool.
Signature Flight Support · Geneva
Managed client requests, system issues and operational coordination while improving digital service workflows.
TAG Aviation · Geneva
Coordinated aircraft services, crews, airport stands and teams in a demanding, time-critical environment.
Emirates · Dubai
Progressed through airport, cabin and quality roles, developing multicultural leadership, service excellence and operational discipline.
03 — Skills
A focused blend of aviation operations, customer leadership and hands-on digital skills.
FBO services, handling, flight coordination, billing and customer operations
Python, Power Automate, Power BI, SharePoint and API-connected workflows
FBOone, MYAIROPS, operational process design and troubleshooting
Multicultural teams, customer experience, negotiation and calm problem-solving
Microsoft 365, Excel, SharePoint and collaborative workspaces
Windows, macOS, Linux, MS-DOS, hardware repair and practical IT support
First aid certified, fire and safety training, billing and tax awareness
Multitasking, self-sufficiency, perseverance and learning in high-pressure environments
EDUCATION
LANGUAGES
04 — Insights
Notes on aviation, technology, leadership and continuous learning.
A reflection on trust, meaningful professional relationships and the environments in which people can grow.
Read publicationWhy sustainable leadership comes from respect, clarity and consistency rather than fear.
Read publicationA personal account of curiosity, practical learning, independence and perseverance.
Read publicationLessons for staying composed, prioritising well and performing reliably when the stakes are high.
Read publicationAVIATION × TRANSFORMATION
06 — Contact
For opportunities in aviation leadership, operations, business transformation or AI-enabled process improvement.